Return Policy

We do hope you’re delighted with your purchase, but if you decide to return it, please reach out to us within 14 days of receiving your item to start the return process and we will provide you the return address.

1. Condition of Returned Items:
   Items must be returned in their original condition, including all packaging, certificates of authenticity (if applicable), and any included gifts or bonuses. The items should not have been used, altered, or damaged.
2. Return Process:
   To initiate a return, please contact us via email contact@theherrinbonestudio.com within the 14-day window. Provide your order number in the subject line and the reason for the return in the main body of the email. We will then guide you through the return process and provide you with a return authorisation number. Items returned without a valid return authorisation number may not be accepted.
3. Shipping Costs:
   Customers are responsible for the return shipping costs unless the return is due to a fault of our own (e.g., a damaged item or an incorrect item sent). We recommend using a traceable and insured shipping method as we cannot be responsible for lost or damaged return shipments.
4. Refunds:
   Upon receipt and inspection of the returned item(s), refunds will be processed to the original method of payment and account within 5-10 business days. Please note that original shipping charges are non-refundable, except in cases where we are at fault.
5. Exchanges:
   We don’t offer exchanges unless there’s a fault with your item/s, please request a return and refund and place a new order.
6. Exceptions:
   Please note that custom-made or personalized items are not eligible for returns due to the customized nature of the work. If there is an issue with your custom order, please contact us directly to resolve the matter.
7. Damaged Items:
   In the unfortunate event that your item arrives damaged, please contact us within 48 hours of delivery with photographic evidence. We will arrange for a replacement or refund as appropriate.

Contact Us:
For any questions regarding our returns policy or to initiate a return, please contact our customer service team at Contact@theherrinbonestudio.com We are here to help and ensure your satisfaction with every purchase.

Note:
This policy is subject to changes. The latest version of our returns policy will always be available on our website. Please review it before making your purchase.